Beacon View Medical Centre
LD
Laura D. 3 years ago • From Google
Great
I've been registered at this practice since March and cannot speak highly enough of my experience. To provide balance against some of the negative feedback that exists, I have consistently been able to secure appointments without difficulty, with callbacks typically provided the same day and face-to-face consultations offered as an option, though telephone appointments have generally met my needs. The online consultation service has proven invaluable for submitting requests and raising concerns, with responses arriving remarkably quickly—often within the same day, which exceeds my expectations. It's a particularly useful tool for matters that warrant attention but aren't time-sensitive. I did experience one instance where a call disconnected, though I had no trouble reconnecting on my next attempt. This morning I called at 8.40 expecting to wait considerably, yet was connected almost immediately and am now awaiting a callback from a clinician—the service couldn't be better. I've deducted one star due to an experience when I needed to cancel a face-to-face appointment following a positive test result. I was instructed to ring back separately to rebook, and I felt it would have been more convenient had an appointment been scheduled for a later date during that initial call, particularly given that the face-to-face had been requested by the clinician following an online consultation query. I have previously been able to prebook other types of appointments, so I'm uncertain about their rebooking procedures, but aside from this minor point, it remains an excellent practice. I would readily recommend it.
Darren D.