Estuary Group Practice

I have been a patient at this surgery for many years. I felt dismissed regarding my mental health concerns since my teenage years, and felt that support only became available following a serious..

Excellent and kind service from the team at this practice. When it truly counts, they demonstrate exceptional attentiveness and care!

I was instructed to undergo some tests a couple of weeks prior by a clinician at the practice. I was also informed that should the tests prove normal and my symptoms persist, I ought to contact the..

Generally the clinical staff are great, however the pharmacy service is poor. Every time I need to collect my prescription there is some sort of issue. I am sick of waiting for ages while issues are..

The quality of care can vary significantly depending on which staff member you encounter.

The appointment booking system is difficult to access as the online portal closes early each day. Even when requests are submitted in time, they may not receive a response, which extends to..

The team are making an effort, but that is the extent of the positive feedback I can offer. Obtaining appointments or reaching the practice by telephone proves to be extremely challenging. Months..

I received good service from the physician associate during my visit.

I recently attempted to schedule an appointment and was instructed to ring back at a specific early morning time for a triage assessment. Unfortunately, this arrangement doesn't work well with my..

Obtaining an in-person appointment requires multiple attempts, and the quality of care received can vary considerably depending on which clinician you see. When a clinician is unfamiliar with your..

Outstanding care provided by the clinical team and support staff who consistently exceed expectations compared to other practices I have attended. Every request is handled with genuine willingness..

How can you have 15 doctors, providing for x3 surgery’s, yet every time I go to, after struggling to get an appointment, but when I attend the surgery (to which there are x3 in the practice?) there..

This practice used to maintain reasonable standards with helpful clinical and administrative staff when contact was established. However, since the pandemic period, the appointment system has..

I have felt extremely let down by my experiences at this practice over an extended period. I have been managing significant mental health challenges and have repeatedly felt dismissed and..

The clinical staff were unhelpful and the reception team displayed poor attitudes. The only positive experience was with the anticoagulation service, where the team members were excellent. Over a..

The team here are genuinely supportive and handle enquiries efficiently. I'm always able to see a clinician when required. Much appreciated.

Excellent healthcare professionals

The reception staff came across as unwelcoming and somewhat dismissive. There appeared to be an attitude of superiority that felt particularly insensitive given that patients are often vulnerable..

I'm unsure who responded to my message through the online system this morning, but I felt the advice given lacked appropriate consideration for my situation. I had inquired about my medication as I..

What an unwelcoming and disheartening experience with the reception team. Attempting to book an appointment proves challenging—if you try through the online system by mid-morning, slots are already..