Malvern Health Centre
DR
Debi R. 4 years ago • From Google
Excellent
The entire team, including reception staff, clinicians, and nursing professionals, have provided outstanding care over the past two years. Whenever appointments have been necessary, I have been able to see appropriate healthcare professionals promptly. Phone appointments have consistently been available on the same day of contact, which has been particularly valuable given our family circumstances regarding health vulnerabilities. Locum clinicians have also been excellent. During a holiday abroad last summer, I became unwell and was unable to access local medical services, having to remain outside the surgery. My husband had to collect me late that evening as no one would provide a consultation. When I contacted the practice the following morning, I was seen by a locum clinician who prescribed appropriate treatment. One clinician even made a follow-up call to me in the evening. It is important to remember that healthcare professionals are people too, experiencing their own pressures and fatigue. Over the past two years, they have worked tirelessly to provide care whilst managing significant stress. We sometimes overlook this when we are concerned about our own health or that of loved ones. We are deeply grateful for everything the practice has done for our family during this period.
David H.