Malvern Health Centre
TN
Trailhound N. one year ago • From Google
Excellent
Over the past several months, I have needed to visit my GP practice frequently, primarily through online triage and telephone consultations, with a small number of in-person appointments. The practice demonstrated excellent responsiveness, typically providing replies on the same day and often within hours. The health concerns I raised were promptly addressed through prescriptions, which were generally dispensed the same day, along with multiple repeat supplies as needed. The care I received was of a high standard, including support from the in-house physiotherapy service and a subsequent referral for specialist outpatient assessment at another NHS facility. I found that by providing clear information about my symptoms and suggesting approaches based on my own previous experience with similar issues, I was able to work collaboratively with the practice to receive exactly the information, guidance and treatment I required. After three months, my initial health concerns have resolved and appear unlikely to recur. A different issue then emerged, and whilst there was a slight wait for a face-to-face appointment, this reflected the triage system's appropriate assessment that my needs were less urgent at that time. The subsequent appointment provided a thorough explanation and summary of my symptoms based on recent NHS test results, leaving me with a clear understanding of my situation and reassurance that there are no serious concerns. I have been registered with this practice for over a decade, having transferred when my previous surgery merged. Throughout this time, I have consistently received excellent care. Whilst I am not a regular attender, typically visiting once yearly or less frequently (aside from the recent period mentioned), the staff have maintained a consistently high standard of service.
Rowena B.