Hazeldene Medical Centre
ZA
Zoyya A. one year ago • From Google
Bad
Completely unacceptable. The reception staff at the Neasden location display an appalling level of rudeness and lack of assistance—though I should note, not universally. One receptionist genuinely attempted to help, but another actively undermined her efforts. In August 2024, we submitted a form expected to be completed. By January 2025, we remained without any response. My exasperation is entirely warranted. During my recent visit, the helpful receptionist proposed contacting a specific person to resolve the matter. However, another staff member surreptitiously signaled her colleague not to proceed, unaware that I observed this unprofessional interaction. The discourteous staff member, identified as "Sameena," was particularly problematic. To be precise, we've been pursuing resolution since August 2024 for a form originally promised completion within 14 days. Nearly five months later, the situation remains unresolved. During this visit, I learned the system's last update was October 1, 2024—indicating they were awaiting a doctor's signature for over three months. Now, I've been informed the form has been redirected and will supposedly return next week. I firmly believe this issue would have continued indefinitely without my persistent intervention. I attempted to engage with the Wembley branch manager, who refused direct communication. Instead, she dispatched a message through her staff claiming she would personally address the matter—which is, once again, completely unacceptable.
Gemma G.