St Marys Island Surgery

My elderly spouse, aged 94, developed an eye infection and was informed there are no available appointments until May. We would greatly value a bit more compassion and support during this..

Both the flu shots at St Mary's Island and COVID vaccinations at Vicarage Garage Road were administered with utmost professionalism, courtesy, and efficiency. Much appreciation.

Attempted to schedule a consultation, but when the designated time arrived, no one responded. I was forced to make two separate phone calls, with the first abruptly disconnected and the second..

I endured an interminable phone wait, only to schedule a telehealth consultation three weeks out. When the appointed time arrived, no one reached out to me. The experience was so frustrating that I..

I sought urgent medical attention for my daughter's physical health evaluation related to her eating disorder, as advised by an external specialist. However, the physician dismissed her concerns,..

Absolutely terrible service. I possess an email from the front desk staff verifying I'd get a physician callback regarding my diagnostic test, yet three months have passed with zero communication...

Absolutely dreadful. The staff seem intent on crushing your spirit. Calling them means enduring endless wait times over half an hour, getting bounced between multiple representatives, and ultimately..

a nightmare to get a face to face appointment and when you speak to them they do not listen or care about your problems leaving you without medication.

A truly abysmal medical practice! I've repeatedly visited for the same unresolved health concern, and each time I'm met with complete indifference. Their referral process is a disaster - they..

Absolute disaster of service, steer clear completely

I've been a patient at this medical practice for more than three years, and until recently, I had no desire to visit. However, after consulting with Dr Mayo, I am thoroughly impressed with the..

I was mistakenly directed to an incorrect location for my medical consultation while relying on public transportation. Consequently, I had to take a taxi to reach the actual appointment site. St..

This medical practice just sent my partner a self-congratulatory letter about offering video consultations. Absolutely unacceptable! They need to resume in-person patient examinations. Not all..

Steer clear of this place - it's the epitome of healthcare nightmares you've been warned about. Their customer service is utterly useless, with zero distinction between "can't" and "won't" help...

After initially being apprehensive due to some critical feedback, I was genuinely impressed by their exceptional service. The experience far exceeded my expectations, with prompt communication and..

I submitted an official grievance four weeks ago and have yet to receive any acknowledgment, despite your stated commitment to "contact you about your complaint within three working days and offer..

Waiting times for a typical call stretch beyond 40 minutes, even during standard hours. With 8 people queued up, you can't help but worry that patients might give up and disconnect out of..

I registered my parents with this practice as they reside on the island. Despite knowing it was under special measures, I had hoped this would lead to improvements. Unfortunately, I was..

Fantastic experience! Securing a Saturday slot, which is uncommon for most medical practices, was a pleasant surprise. Dr. Christopher Onyemi conducted a comprehensive examination of my husband,..

The customer service at this medical practice is astonishingly poor. I recently attempted to obtain an email contact for their consultants, which is inexplicably absent from their website. After..