LA

Leah A. 3 years ago • From Google

Rating

Bad

Scary Epipen Delay Put My Life at Risk

I absolutely cannot recommend this medical practice to anyone! When I attempted to get my epipen re-prescribed, I was flatly refused and advised to simply avoid my allergy until a GP appointment could be scheduled in 4 weeks. This is impossible for me, given my history of anaphylaxis from an unknown allergen, where an epipen is literally a life-saving device. The receptionist demonstrated shocking rudeness and a complete lack of understanding about the critical nature of emergency allergy medication. I was utterly stunned by their response. Despite being 21 years old, I was forced to have my mother intervene and call the practice to demand they provide me with the necessary epipen to ensure my safety. Only after her call did they finally send a prescription, admitting they hadn't comprehended the urgency. A medical practice receptionist who lacks basic knowledge about epipens and their fundamental importance to allergy sufferers is fundamentally dangerous and completely unfit to work in healthcare.

Other reviews for Manor House Surgery