Parc Canol Surgery
KM
Katie M. one year ago • From Google
Bad
Here's my candid assessment of Parc Canol Surgery in Church Village, which I consider to be among the most substandard medical practices I've encountered. During a critical health incident involving my three-year-old son, who displayed alarming symptoms including a high fever over 39.9 degrees, rapid heart rate, and significant lethargy, I contacted the surgery's receptionist. She was incredibly discourteous and claimed no GP appointments were available, even in an emergency, suggesting my seriously ill child see a pharmacist instead. When the Creigiau pharmacist examined my son, he appeared shocked by his condition. After documenting his critical vital signs, I ultimately recommended we proceed to accident and emergency, where he was diagnosed with potentially life-threatening influenza. Utilizing econsult, I detailed persistent left breast pain spanning six months. The GP's response after two days was dismissively telling me to "write back in a week" - arguably the most condescending and invalidating reaction to a serious medical concern I've ever experienced. Throughout the period from August 2024, my prescription management was consistently problematic. Every single month, my medication was delayed to the point of near-depletion. Reception staff, when questioned, merely instructed me to complete a sync form and admitted no accountability process existed to explain the recurring delays. After submitting the form, which proved ineffective, my medication continued to arrive late, and I was even incorrectly prescribed medication, with staff again suggesting I complete another sync form. These represent just a few examples of my overwhelmingly negative interactions with this practice - a fundamentally disorganized medical facility unable to reliably provide timely prescriptions or in-person GP consultations.
Heather W.