Quayside Medical Practice

Since joining this medical practice nearly two years back, every interaction with their team has been exceptional. Today's consultation was particularly impressive - I felt completely heard, and the..

Why must patients trek all the way to Glodwick for an ECG, which is incredibly inconvenient for those without transportation? Previously, these tests were conducted at the local surgery or in North..

The customer service department is absolutely abysmal and shows zero commitment to helping anyone. They consistently demonstrate a complete lack of availability, making it impossible to schedule..

The phone system issues have been addressed after an extended period. The medical team, especially Dr Mulkeen and Dr Pilkington, are exceptionally compassionate and considerate. The front desk..

Haven't consulted with the doctor, but the front desk staff was incredibly supportive in helping me manage my medication needs.

Exceptional customer support 👏 Marcel and the front desk staff were outstanding

The medical reception staff at Quayside are completely incompetent and utterly useless. I spent thirty minutes on the phone attempting to resolve a prescription that was submitted a week ago and..

The practice manager's promises of improvement have proven hollow, with conditions deteriorating further. The persistent issues remain: impossible phone access, calls dropping after lengthy waits,..

These medical professionals are absolutely absurd. They claim to open at 8, but if you call at 8:01, they immediately dismiss you without even putting you on hold, simply stating they cannot help..

Initially, our experience seemed promising, but their service has rapidly deteriorated. Scheduling appointments has become increasingly challenging, and the staff's demeanor has shifted from..

My elderly mother, who is 86, is currently receiving care at this facility. The administrative staff's performance is absolutely appalling. They desperately need a complete reorganization or should..

Completely worthless organization that schedules appointments solely to squander customers' time and finances. I've never encountered a more inept group of employees in my life.

I scheduled my daughter's 3-year vaccinations through the reception desk, knowing they were due at this age. Despite the receptionist asking for my daughter's date of birth, I arrived today after..

I consulted with Dr. Nadia and found her to be an exceptional primary care physician. She made me feel completely heard and genuinely invested in addressing my health concerns, demonstrating a..

Honestly I had great expectations about this Medical practice. people avoided giving their honest opinion. I found the receptionist lack telephones manners ( not all of course ) after seeing 3 GP ..

Reception upon arrival is absolutely terrible, with one of the receptionists displaying an extreme power complex. This is meant to be a compassionate profession, yet she appears to be completely..

The team here is truly exceptional, demonstrating remarkable compassion and providing top-notch medical attention. I cannot speak highly enough about this healthcare facility and would..

My experience with this medical practice has undergone a total transformation. Previously, I would feel anxious about reaching out to the doctor, but now communication is effortless, the staff are..

Attempted to schedule an appointment, ended up in queue position 14, waited 40 minutes only to be disconnected by their staff. Redialed, now at position 13... It appears this problem is consistent..

I've been with this medical practice for around two years, and the experience has been frustrating. The staff consistently display a poor demeanor, their phone lines are constantly overwhelmed, and..