Stenhouse Medical Centre

Building on my earlier feedback (which may have been overly critical), I attended an appointment recently and was thoroughly impressed with my visit to Stenhouse. The reception team demonstrated..

I cannot praise this medical practice and the outstanding support they've provided to myself and my loved ones enough. Even with the significant pressures facing the NHS, they consistently..

My mum got a call this morning from the reception desk about her flu vaccination. She informed them she'd already received hers, but my brother has an appointment scheduled for today. Before my mum..

Called on Friday at 8 o'clock for my son, received a callback from the physician at 8:20, and was seen at 10:20. This facility has consistently provided excellent service and I have no complaints 👍

During stressful times, just like everyone else is experiencing now. If you remain patient and persistent, you'll be able to reach them and secure a booking.

Fortunately, I haven't needed to visit often. On the occasions I have gone for serious matters, they've been excellent. I had to go today because I've been feeling unwell for over a week. I called..

The physicians here are competent, however the administrative team urgently requires instruction in customer service, understanding and compassion. They come across as dismissive and refuse to..

Excellent Physicians!! Wonderful staff and outstanding customer service. People don't realize how fortunate we are as a nation to have access to such a valuable healthcare system. Those rating it..

Outstanding care provided by the entire team, particularly the physician who looked after my mother during her medical treatment while she was away from her regular doctor in Otley.

The physicians consistently provided outstanding service. The front desk team was exceptionally accommodating and calls were answered quickly. I would strongly suggest this practice to others.

You know, the receptionists can be a bit grumpy sometimes, but honestly, I'd probably be the same way if I dealt with so many people. The actual doctors are great though. My partner saw Doctor Carey..

I've been coming to this practice since I was a child, and my experience remains excellent now that I'm grown. I've started taking advantage of their digital platform, which is intuitive and beats..

I'd like to express my gratitude to Jordan for the outstanding assistance and genuine care he showed this morning when he helped me obtain my sick note, even though I'd initially reached out to the..

Completely worthless. Nearly impossible to book an appointment. Incompetent staff at the front desk. Closes for extended periods during midday breaks. Fair warning: becoming a patient at this..

The team consistently demonstrates helpfulness, and I receive my requested appointments nearly every time. When they're unable to accommodate my preferred slot, they always explain the reasoning and..

We called to book an appointment and described my husband's symptoms. The practice got back to us right away, had him in within an hour, and promptly sent him to A&E. Their assessment turned out to..

This is utterly ridiculous. The medical staff no longer prioritizes patient care. You can't even make it through the front desk. They just direct you to the emergency room, which is already..

I'd like to express my gratitude to the receptionist at Stenhouse Medical Centre for her compassionate and attentive handling of my inquiry about scheduling doctor's appointments for my aging..

From reception to the nurses, to the doctors. Everyone is absolutely amazing and so friendly, the reception are always very onboard to help, make you feel at ease and nothings ever a bother. A big..

The front desk personnel displayed poor manners and provided minimal assistance. After a 45-minute hold time, they repeatedly informed me that all available slots were booked and instructed me to..