TK

Tonnie K. 9 months ago • From Google

Rating

Bad

Scheduling Nightmare at Thorndike Surgery

Getting an appointment at this surgery is incredibly challenging. The e-consult process is frustrating, often resulting in dates far in the future or outright rejection. In my recent experience with a sore throat, after submitting an e-consult, I received a text telling me to call 111 or visit A&E - a clear misuse of NHS resources. The e-consult system is poorly designed; once submitted, you have no record of your original submission, making it difficult to track which consultation relates to any eventual appointment. While the doctors and nurses are generally competent when you finally see them, their approach is restrictive. They insist on addressing only one medical issue per consultation, which seems incredibly inefficient. Their administrative systems are equally problematic. Despite multiple face-to-face requests, they repeatedly failed to correctly enter my details for the patient app, merely providing new login codes that never worked. My experience worsened with a serious medical need. After a positive cancer risk test requiring a colonoscopy, the doctor was unable to complete the procedure and recommended a scan. Despite multiple e-consults, I never received the necessary scheduling. Even after changing providers, they continued sending me appointment notices and kept me on their records. Given these systematic failures, I absolutely cannot recommend this surgery to anyone with alternative options.

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