RR

R R. one year ago • From Google

Rating

Bad

Screaming to get receptionists attention

Terrible medical practice (especially the front desk staff). My appointment was unexpectedly shifted from 7 to 3 via phone, so I arrived approximately 15 minutes early. I waited until around 3:15, then approached reception. The desk was completely unstaffed. I repeatedly called "excuse me" about 10 times, ultimately forced to shout to get attention. A dismissive receptionist with an incredibly poor attitude claimed she couldn't hear me - while the entire reception team was casually chatting in the back room. If she had been properly stationed at her desk, I wouldn't have needed to raise my voice. She responded with a condescending smirk and was extremely discourteous. I'm normally registered at Riley House and was redirected here, having to wait two weeks for an appointment at this unpleasant location. Moreover, the waiting room was entirely empty, yet the receptionist insisted my doctor was with a patient, explaining my prolonged wait. Curiously, no patient ever emerged from the consultation room. She completely misled me and essentially fabricated an excuse. During my appointment, the doctor even mentioned that staff hadn't acknowledged my early arrival. Congratulations to the staff on their exceptional incompetence - truly outstanding performance 👏

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