Idle Medical Centre
one year agoKevin B. one year ago • From Google
Great
Second visit lacked proper follow-up discussion
I have updated my review. I am raising my rating from 3 to 4 stars, though with some reservations. I attended the clinic on two occasions but was only able to see a clinician on one of those visits. The healthcare professional I saw was considerate and made a genuine effort to assess and address my symptoms, though my condition was ultimately resolved through my own investigation and self-directed action. The initial prescription I received did not prove helpful for my situation, and relying solely on daily antihistamines felt more like managing symptoms rather than addressing the underlying issue. I later determined that I had experienced an acute allergic reaction triggered by exposure to a substance used by someone in close proximity to me, which had caused a severe reaction. During my second appointment, I did not consult with a clinician. I provided samples, but the results were not explained to me in a thorough or meaningful way. Instead, I received a text message with findings that seemed questionable given the nature of the sample provided. I have removed my previous comments regarding broader healthcare system policies, as the clinic itself cannot be held responsible for those factors. I should note that the reception staff were helpful and professional. I also recognise that the clinic cannot be faulted for limitations in available pharmaceutical options or individual clinician expertise, as staffing challenges are a genuine concern in healthcare. However, there are areas where improvements could be made, particularly regarding appointment accessibility. The current system for booking appointments creates unnecessary stress for patients seeking care, and the lack of structured follow-up communication can leave people feeling unsupported. This was not an issue during my first visit, but it was evident during my second. There is hope that these aspects will be enhanced in the future.
Idle Medical Centre
one year agoDear Mr Brown, I am sorry you do not feel the care you have received has been good enough. I can assure you the stool sample was fully analysed. If you wish to discuss anything then please feel free to contact me. Malcolm MacDonald Practice Managers
Outstanding healthcare professional who demonstrates excellence across all aspects of patient care. Highly commendable in every way. ❤❤❤❤❤❤❤❤❤❤❤❤❤❤
Idle Medical Centre
Craig (.
The practice maintains high standards of cleanliness, and the team members are consistently pleasant and welcoming.
Idle Medical Centre
Patrycja W.
I had a disappointing experience with one particular clinician at this practice. I felt there was a lack of professionalism and genuine engagement during my consultation, despite having significant..
Idle Medical Centre
Christine H.
I feel I must write in praise of this medical centre. All the staff are very pleasant, and the receptionists are always polite and helpful, and sympathetic. In particular, I must mention the..
Idle Medical Centre
David h.
The service has been disappointing. Obtaining an appointment has become increasingly challenging, particularly since the pandemic, and it is no longer possible to request a specific..
Idle Medical Centre
Sue Y.
An excellent healthcare facility with welcoming team members and highly competent clinicians.
Idle Medical Centre
Nobby T.
The team here are welcoming and supportive, and the practice has made considerable progress and enhancements during recent times.
Idle Medical Centre
Stuart S.
This practice was previously excellent, and there remain some capable healthcare professionals on staff, however standards have declined following the pandemic period. Should you wish to lodge a..
Idle Medical Centre
Felicity F.
I had an extremely distressing experience at a local medical centre. I attended an appointment regarding a severe infection and subsequently called back because the medication I had been prescribed..
Idle Medical Centre
Hawwa H.
I would not recommend this practice based on my experience of unprofessional conduct.
Idle Medical Centre
Rina B.
This is a wonderful practice with excellent cleanliness standards. The reception team consistently demonstrates helpfulness and kindness. The clinician I recently consulted with was exceptional,..
Idle Medical Centre
Jodie N.
I experienced a disappointing consultation regarding my tailbone injury. The advice given felt inadequate for my situation, essentially suggesting a hot bath as the primary solution. Given my work..
Idle Medical Centre
Jean H.
My time at the medical centre has been very positive. I have been managing an ongoing health matter, and throughout this process I have been treated with courtesy and compassion. The front desk team..
Idle Medical Centre
Carol-Ann T.
I have been receiving care at this practice for many years. The team members are consistently wonderful and demonstrate a high level of professionalism in their work.
Idle Medical Centre
Anoushka P.
Communication frequently falls short, coming across as dismissive, which may be attributed to heightened demand and systemic constraints, though this does not justify the approach. The absence of a..
Idle Medical Centre
jane r.
Having had occasion to contact the medical centre on several occasions recently, I feel compelled to praise the reception team. They demonstrate genuine care, maintain professionalism, and..
Idle Medical Centre
Hayley A.
The reception team demonstrated politeness and friendliness throughout my interactions. However, I felt disappointed by some clinical staff members and did not feel adequately heard regarding a..
Idle Medical Centre
Jools B.
The front desk team are excellent 👏
Idle Medical Centre
Elliott W.
I feel that the focus seems to be on processing patients efficiently rather than taking time to understand individual concerns. Over the past decade, I have encountered only one healthcare..
Idle Medical Centre
Adrian S.
Excellent and considerate service
Idle Medical Centre
Zara M.