Bentley Medical Practice

I would recommend looking elsewhere. Scheduling availability is limited, and the practice's processes tend to be inefficient and time-consuming.

It would be beneficial to highlight more positive experiences. For those finding it difficult to secure face-to-face appointments, there is an online consultation option available. This digital..

I've been trying to secure an appointment and have been informed there's a considerable wait due to limited availability in the schedule.

I can't fault the service that we received today. The receptionist at the front desk was so helpful. Thank you everyone for looking out for my family member x

I normally find the reception staff to be helpful and accommodating. However, I recently called regarding an upcoming trip and mentioned that I would need a particular medication to help manage..

The telephone service is extremely poor. It is difficult to reach reception to arrange or cancel appointments. A significant number of appointments appear to be wasted as a result of disorganised..

I would recommend considering alternative healthcare providers. I experienced difficulties obtaining my prescription renewal when I needed to reschedule my routine review appointment. The waiting..

I have been a patient at this surgery for over a year and a half without being seen by a doctor, as all my appointments have been with practice nursing staff or nurse practitioners. The main surgery..

The staff at this practice lack competence. When errors occur, there is no acknowledgment or apology offered. Management appears ineffective and interpersonal skills are poor.

The appointment booking application appears to be unavailable or malfunctioning, and this needs to be addressed. The telephone system for scheduling appointments is inefficient, with wait times that..

Absolutely disgraceful place. Especially since a key staff member departed. It used to be the best. The number of people who have left the practice says it all. I'm going to follow. The place has..

I contacted the surgery to arrange an appointment for a specific day and was informed that a clinician would call me back on that date. When the call came through, I was offered a time slot that..

I experienced a two-month period of being redirected between services, which resulted in me having to leave work due to my health concerns. However, the eventual outcome was that my issue was deemed..

I would advise caution before registering with this surgery. An appointment was arranged for me through 111 following consultation with a paramedic and a doctor from that service. However, the..

Incredibly frustrating experience. I received a call to attend an appointment, but upon arrival was simply advised to continue with a previous medication that had been discontinued some weeks..

Unable to secure an appointment with nursing staff to have stitches removed, let alone see a doctor. Will need to remove them myself.

This is the worst surgery I have ever attended. Getting an appointment is extremely difficult and feels like you have to plead for one. The practice appears dishonest. They claim there are no..

Outstanding medical and administrative team; they have consistently made exceptional efforts to help me promptly whenever I have contacted them by phone or visited in person.

I have been with my previous practice for many years and after switching to this surgery a couple of months ago, I have found it to be excellent. When I have required prompt care, the service has..

I have been very pleased with the standard of care I have received and I would rate this practice highly.