AA

Alik A. 6 months ago • From Google

Rating

Bad

Sent to A&E without proper appointment support

I found the service and care at this surgery to be extremely disappointing. On two separate occasions, I was directed to the emergency department—once for myself and once for my child—without being offered a follow-up appointment at the surgery. This resulted in extended waiting times at the hospital, which I felt could have been prevented with proper appointment scheduling. Being instructed to attend the emergency department without support or coordination caused me considerable stress and worry. I felt that the clinical staff did not fully appreciate the anxiety this approach creates for patients, and I was left with the impression that genuine assistance was not being prioritised.

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