A

Anonymouse one month ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Poor
  • Cleanliness

    Average
  • Care

    Poor
  • Respect

    Bad
  • Seen On Time

    Bad

service decline

it has become a nightmare getting a GP appointment since they changed hands about 18 months ago, they used to be so good, now they keep cancelling appointments and don’t reschedule them, they even have days when there’s no GP on site, this puts people’s health at risks, being informed again they’ve cancelled an appointment the day before asking people to phone to reschedule, only to be told you have to fill in the evergreen e-consult app that does’t even have a section showing they cancelled the appointment that you’ve already waited two weeks for is not efficient practice, and the curt manner that some staff treat you with seems to have something to do with it, the staff need to check their conduct and practice rules because it seems to depend on who you talk to what advice/service you’re given. the evergreen app is rubbish and not fit for purpose and staff giving mixed information on how it works is very confusing and stressful when you’re not well.

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