Park View Surgery
S(
S (. one year ago • From Google
Bad
I have always been reluctant to leave negative feedback and have tried to identify some redeeming qualities to justify a two or three star rating, but unfortunately I cannot find them anymore. When I first registered at this practice over a decade ago, the standard of care was exceptional; the clinical staff, nursing team, and administrative personnel were all excellent. I was managing some serious cardiovascular health concerns at that time, which began with a significant medical event, and after receiving emergency treatment elsewhere, the practice team continued to provide outstanding support. They were consistently generous with appointment time, often extending sessions well beyond the standard duration to ensure thorough care. Even when appointments ran significantly behind schedule, patients understood this was because proper attention was being given to others. I recognise that the NHS, including general practice, faced unprecedented challenges during the pandemic, and the staff deserve recognition for their efforts during that period. However, the decline in service quality had already become apparent before the pandemic, following the departure of key members of the clinical and support teams. I now believe the practice has fallen below acceptable standards, with what appears to be financial considerations taking priority over quality patient care. I have since relocated and registered elsewhere. To be honest, the deterioration of this service was a significant factor in my decision to move away from the area entirely. While I was living there, switching to another practice was not a viable option despite my attempts to do so. I have genuine concerns for patients who may face similar dissatisfaction but lack the ability to relocate. This is a lengthy response, and I acknowledge it is quite personal in nature. The truth is I am uncertain about the specific causes of this decline, only that it is evident and requires urgent attention.
Amy A.