Vallance Medical
SS
Samrita S. 3 years ago • From Google
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MEDICAL MALPRACTICE! After experiencing a dreadful encounter with Robert Darbishire Practice, I switched to Dr. Ngan and Partners in February 2023. Initially, I was highly satisfied with the swift appointment scheduling. However, the situation rapidly deteriorated. 1. A debilitating and unrelenting headache began on 2nd February 2023 and persisted throughout the month. No medication, including migraine treatments, provided relief. During two telephone consultations, Dr. Ngan agreed it was likely a sinus headache and prescribed corresponding medications, which failed to alleviate the pain. After three weeks, I emphasized the excruciating pain that confined me to bed and requested an MRI or CT scan, which was repeatedly denied. No referral to a neurologist or ENT specialist was made, despite the headache's severity and duration. 2. I had previously visited the ER earlier in the month but couldn't see a doctor due to long wait times, hoping to convey the headache's intensity. 3. On 24th February, I secured an in-person appointment. The doctor diagnosed a migraine and prescribed medication AGAIN, despite my previous statement that no treatments worked. I twice requested scan referrals, which were rejected. The doctor claimed "nothing specific" would be revealed and would only refer me to a neurologist if the headache persisted. 4. On 26th February, I called an ambulance due to exponentially increasing pain, feeling my right eye might burst. With fever and vomiting, I was told my vitals were normal. On 27th, I hysterically called Dr. Ngan, requesting urgent consultation but was informed no appointments were available. 5. I had previously been prescribed Co-codamol, then Ibuprofen. During the final consultation, despite taking Ibuprofen for ten consecutive days, I was again advised to use it for pain management. 6. Feeling completely abandoned, I traveled home to India on 28th for urgent treatment. The 22-hour journey was agonizing. Investigations revealed a rare, extremely severe Sphenoid sinus infection. Scans showed the infection had progressed so critically that delayed treatment would have caused vision loss or brain damage. The infection had eroded the sinus-brain barrier and required immediate surgery. Doctors also noted that continuous painkiller use led to my blood-vomiting episode. PATIENT HISTORY IS CRUCIAL! I had previously informed the GP about a 2020 scuba diving injury causing similar headaches, which was entirely disregarded. Indian doctors discovered the infection likely originated from this incident, with its final trigger in 2023.
Dzifa A.