St Albans Surgery

I recently had an appointment and the clinician I saw demonstrated excellent professionalism, showing kindness and composure throughout. They communicated clearly and took time to ensure I..

I would give a lower rating if possible. I found the service unhelpful and felt the attitude was poor. I was directed to call a number that had eligibility restrictions, and subsequently had to..

The practice appears to be experiencing a decline in quality over time.

Unable to secure an appointment during periods of illness. This results in having to seek care through NHS walk-in centres or contacting the out-of-hours service instead. Questions the value of..

This practice has significant issues with reception staff professionalism. During a recent visit, I witnessed a receptionist handling a phone call in an inappropriately loud manner, discussing..

The surgery is satisfactory overall. The clinical staff are quite competent. However, the reception team can occasionally come across as abrupt and not always appear keen to assist. From my..

The receptionist demonstrated excellent courtesy and the GP provided very good care.

Throughout the pandemic period, the entire team demonstrated exceptional helpfulness, particularly the clinical staff. I received prompt appointments and was appropriately referred for specialist..

It is consistently difficult to secure an appointment at this practice, as availability appears to be limited regardless of when you attempt to book. It seems that existing patients may be..

It proved quite challenging to secure a telephone consultation through the practice. Additionally, the option to book an appointment via the surgery's website was not available. As a result, I had..

I have attended numerous medical practices throughout my time, but this particular surgery stands out for concerning reasons. The team appears unwilling to accept responsibility for their actions..

I attended my scheduled appointment and experienced a significant delay before being seen. The wait extended considerably beyond my appointment time, which was frustrating. This pattern of delays..

The surgery is really good, and I've found the clinical staff to be amazing and kind compared to other healthcare professionals I've seen.

Steer clear of this practice! Since registering with this surgery, my experiences have consistently been disappointing. Obtaining an appointment requires an extensive wait, and even once secured,..

Extremely disappointing experience with significant difficulty obtaining an appointment. The practice requires telephone contact rather than in-person booking requests, and after extended waiting..

I usually have a hard time giving blood because it's difficult to find my veins, but the phlebotomist I saw was absolutely amazing. They found the vein instantly and took my blood quickly and..

My appointment today was for a blood test. I received attentive care and felt reassured throughout, which was particularly helpful given my concerns about the procedure. The healthcare professional..

I had a really positive experience at the surgery. The clinician was thorough, knowledgeable, and took the time to really listen to my concerns. I felt well cared for and confident in the advice I..

I cannot recommend this practice due to lengthy appointment delays. On my most recent visit, I waited over half an hour and subsequently had to depart to collect my child from school, which meant my..

Excellent people, particularly the clinician I saw, who is a wonderful doctor. Very caring and possessing great expertise, no wonder everyone wants to get an appointment with them. My relative is in..