Silver End Surgery
C
Charlie 4 months ago
Bad
Silverend Surgery is an absolute joke. My little girl who is hardly ever sick fell ill yesterday and had the day off school, today I attempted to get an appointment at Silverend surgery for her, to at least see a doctor as her symptoms are quite bad and she is generally unwell. I called at 8am and was advised that I was 3rd in the queue, after 20 mins on hold I eventually got through to a receptionist who clearly hates her job, she advised that all of the appointments had been taken - how ? considering I was 3rd in a queue, she advised that people now use the evergreen app I laughed and replied that the evergreen app which is meant to make appointment bookings easier never works and always states “Silverend surgery is offline” so how can this be the case as I was on the app and the phone at the same time. She advised that I needed to call 111 as there was a 111 appointment available at 4:30pm for the surgery, I called 111 and was on hold for 15 mins only to be taken through a pointless symptom finding questionnaire by another receptionist who hates her job, I explained that I was advised by my surgery to call 111 to get the 4:30pm appointment - only to be told that appointment had been taken ! At a time when a meningitis and measles outbreak has been announced. Honestly what is the point, people pay eye watering NI contributions, tax and council tax every month to be let down by a system that has been robbing us blind since we was handed our National insurance cards. The surgery and the system has melted down to nothing more than a tired building with even more tired staff and quite frankly the staff need re training and system large enough established for the needs of an ever growing area. Don’t waste your time go to A&E and sit there all day instead because the systems put in place to prevent our hospitals becoming overwhelmed has failed and Silverend surgery and its staff solidifies this fact.
Zak Z.