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Nazmo N. 11 months ago • From Google

Rating

Bad

Shanice's unhelpful attitude ruined my visit

The medical professionals at this practice are top-notch, but the receptionist (Shanice) acts like she's a doctor, which is incredibly exasperating. It's deeply troubling when you interact with the front desk staff and are simply directed to call NHS111, even for infant children, with zero compassion or concern for a child's well-being. If I'm required to contact 111, what's the point of being registered with this surgery? I'm astounded that such staff members are employed here, as they are clearly undermining the practice's reputation. I'm equally surprised that the management hasn't taken any corrective action. I'm not typically one to complain, but in this instance, I felt compelled to speak up.

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