JB

Joy B. one year ago • From Google

Rating

Average

Sharon saves the day at frustrating medical practice

I've recently joined this medical practice, and the phone experience has been frustrating. Whenever I call, I'm left waiting on hold for more than half an hour, and when someone eventually answers, the receptionists are often discourteous. The sole exception is Sharon, who stands out as an exceptional staff member. She consistently answers calls with patience, listens attentively, and always maintains a professional demeanor. Ripple Road surgery would greatly benefit from hiring more staff members with Sharon's outstanding customer service skills.

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