JN

Jeremy N. 10 months ago • From Google

Rating

Bad

Sharon's rude attitude at reception

The blonde receptionist, Sharon, positioned on the far right upon entering, displays an utterly unprofessional demeanor. She appears to believe she's more knowledgeable than the medical staff, acting as if she possesses a medical degree. Her attitude is so appalling that I'm seriously considering filing a formal complaint. The practice's scheduling system is completely ineffective. They desperately need more full-time doctors instead of part-time or absent practitioners. Reporting critical health concerns on a Wednesday results in a follow-up appointment the following Tuesday - an unacceptable and potentially dangerous delay. Ironically, the waiting area is rarely crowded, yet obtaining an appointment seems impossible. The NHS appears to have completely disintegrated. It's remarkably easier to schedule a dental appointment, likely because dentists work full-time, whereas doctors seem to have minimal working hours. Perhaps they should stop accepting new patients, as they're clearly unable to manage their current patient load. It's particularly frustrating to observe reception staff enjoying cool fans while patients swelter uncomfortably.

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