EH

Elise H. one year ago • From Google

Rating

Bad

Shen's Horrible Customer Service Nightmare

I interacted with a receptionist, Shen (if I recall her name correctly), who displayed an incredibly unprofessional demeanor and terrible customer service. After waiting on hold for 35 minutes, she responded with a dismissive attitude and abruptly terminated the call. When I attempted to contact them again, I endured another 25-minute wait, only to discover that no appointments were available. Her behavior was completely unacceptable - while their service might not be stellar, that does not justify her rudeness. I am absolutely filing a formal complaint about her conduct!!

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