Eden Medical Group

Yes, I did have to wait around 20 minutes to get through, but the healthcare professional I saw was extremely professional and thorough in their examination. Thank you very much.

We relocated to Carlisle approximately a year ago and selected this practice as our local healthcare provider. The care we have received has been outstanding, with excellent support during a period..

The customer service experience was quite poor. Getting an appointment proved very difficult, as calling each morning did not result in securing one.

It is difficult to secure an appointment at this practice, and the early morning telephone access system does not work well for everyone's circumstances.

Extremely disappointing. Despite calling at the earliest opportunity, I was unable to secure an appointment.

The receptionist was excellent and followed through on her promise to call back the next day with an appointment. She was consistently pleasant and helpful throughout the interaction.

I have been a patient for quite some time, but I am very dissatisfied with my experience and plan to find alternative care. The reception staff were unwelcoming and unhelpful. The appointment..

I have been attempting to secure an appointment for the past couple of hours, however my phone calls have gone unanswered throughout this time.

What a disappointing experience at this surgery. I found the reception staff to be rather unhelpful and dismissive in their manner.

Had to give this 5 star review for the support I received. The best advice and reassurance for women going through this life stage that you can get. Such a relief to get someone who empathises and..

Had a phone appointment scheduled for 4:40pm regarding my daughter, and the clinician simply did not call as arranged. This medical practice is extremely frustrating 😡😡😡 The phone lines are..

1 star because I can't give a 0... 35 years with this practice and it just gets worse. Yet another unpleasant experience on the phone again today. The staff member was quite dismissive and indicated..

We have to call in the morning from 8am if we want an appointment on the day but the reception team don't answer the phones. I get put on hold for half an hour and still can't get through as I have..

I received a text message requesting feedback on my recent appointment. As a long-standing patient at this practice, I found this visit to be significantly below the standard I have previously..

I've consistently found the reception team to be courteous and accommodating. While appointment availability can be challenging, it's important to acknowledge that this isn't a reflection of their..

The service here is extremely frustrating. It takes an exceptionally long time to reach someone, and once you do manage to get through, you're often told there are no available appointments. The..

It was very difficult to secure an appointment at this practice. When I called, I was informed that advance bookings are not available and that there is no longer a specific time to call back...

The reception staff could benefit from improved communication skills when interacting with patients. While I understand that dealing with difficult situations can be challenging, it's important to..

I have been attempting to secure a telephone appointment for the third consecutive morning. Each time I call shortly after opening, I find myself positioned reasonably well in the queue, never..

Struggling to secure an appointment, and the reception staff came across as unwelcoming. The team seemed unfamiliar with general medical matters. Would recommend looking elsewhere for your..