RH

Rob H. 3 years ago • From Google

Rating

Bad

Shocking customer service at hillview medical center

I am compelled to address the customer service standards at Hillview. The quality of service is decidedly subpar and overwhelmingly unpleasant, particularly regarding the Receptionist's interaction. This morning, my wife was treated with a dismissive and indifferent attitude when she sought assistance for a dressing change after her spinal surgery. Not only was the staff member exceptionally discourteous, but she also abruptly ended the phone call while my wife was in the midst of expressing gratitude for scheduling the appointment. This individual either requires immediate termination or comprehensive retraining in patient communication. She clearly demonstrates a fundamentally unprofessional and hostile demeanor. Robert Haynes

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