A

Anonymouse 11 months ago

Rating

Poor

  • Appointment

    Bad
  • Reception

    Average
  • Cleanliness

    Average
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Average

Shocking failure to listen

I have mental health problems and struggle to be heard or listened to properly whenever I speak to GPs at the surgery. They don't call you when they say they are going to so you end up having to fight to get an appointment only to get GPs who don't have a clue how to listen to someone with mental health issues explain what's going on. They then seem disinterested in referring you to community mental health teams when you ask even when you know you would be better off dealing with them. outside regularly has people coming to the pharmacy for methadone (and yes I am glad they are getting help) hanging around very rude and intimidating when you smoking and swearing and drinking. Makes you feel dead nervous and on edge going in and out of the surgery

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