EC

Elizabeth C. one year ago • From Google

Rating

Bad

Shocking medical care leaves patients helpless and neglected

There can be no justification for the challenges patients are experiencing when trying to access healthcare professionals. It's an absolute horror show! A serious issue exists that demands immediate attention. What's more, resorting to the 111 service during weekends (due to a lack of alternatives) frequently turns into another distressing ordeal. Additionally, my partner recently came to the assistance of a gentleman who had collapsed directly in front of the medical practice. He was actually a patient heading to his appointment. My partner assisted him inside Priory Medical Centre, and it was immediately apparent he required hospital treatment. My partner requested that a reception staff member call an ambulance, but she responded that "they won't come if we call, because he is in here". No staff member approached the man, offered any medical assistance, or showed even a hint of compassion. My partner was left to retrieve tissues from the bathroom to help the man clean his blood. Subsequently, my partner asked the reception staff to arrange a taxi to transport the man to A&E, which they did, and my partner then helped the man enter the vehicle when it arrived. One would assume that experiencing a fall near a medical facility would be the safest scenario, but on this occasion, that assumption proved completely incorrect.

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