ID

Ian D. one year ago • From Google

Rating

Bad

Shocking medical negligence from westbourne medical centre

OUTRAGED!!😡😡 My spouse experienced a stroke at Marco Polo Airport, Venice, Italy on October 28th. The Italian medical team swiftly transported her to dell'Angelo hospital in Mestre, rushing directly from ambulance to surgery, and immediately performed the clot removal from her brain. She remained hospitalized for 12 days, which included a heart examination via wrist catheterization. She's been diagnosed with Atrial Fibrillation and prescribed three medications, two taken twice daily. We returned home on November 13th. Our insurance company deemed her condition so critical that she must fly back from Venice accompanied by a physician. No room for discussion, a doctor was mandated to accompany her. She was instructed to see her GP immediately, request a referral letter, and schedule a cardiologist appointment ASAP!! Doesn't this sound extremely serious and worrying?? Apparently not to Westbourne Medical Centre…the best appointment slot they offered before our departure was November 28th. Incredibly, despite my wife's medical emergency, they suggested waiting over TWO WEEKS for a REFERRAL LETTER?!!?? We've resided nearby for over two years and have never even ENCOUNTERED our GP, that's how rarely we seek medical attention. Calling us "appalled" at this callous and unhelpful service would be an understatement!! The medical staff at the (absolutely fantastic) dell'Angelo Ospedale advised my wife to "simply relax and take things very easy moving forward". One can only imagine how much this bureaucratic hesitation by WMC has truly calmed her nerves…😠😠😠😠😠😠😡😡😡

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