The Brooke Surgery
Dawn F. one year ago • From Google
Bad
Shocking negligence puts child's health at risk
Updated Review: 25/03/2025 . . . I previously praised The Brooke Surgery, but in the last 24 hours, I experienced a shocking incident that could have seriously harmed my 9-year-old son. He developed croup-like symptoms, and after his condition worsened, we decided to go to Stepping Hill Hospital. Just before reaching A&E, we received a call redirecting us to their facility, with assurances they could treat him and had dexamethasone available. Upon arrival, we waited while six other patients were seen. The paramedic acknowledged his croup but claimed they couldn't help, as they don't carry dexamethasone, forcing us to return to A&E. At A&E, he was quickly treated with dexamethasone and released after four hours. The next morning, his cough persisted. Despite using his blue inhaler for his severe asthma, his condition deteriorated. I requested a GP consultation, and they suggested a paramedic visit. We arrived at the surgery at 11:20, experiencing check-in difficulties. The receptionist then claimed we missed our appointment and refused to see my son, despite his complex medical history involving previous unresponsive episodes, severe asthma, and recurrent croup. My previous high regard for The Brooke Surgery has completely vanished. Refusing to see a 9-year-old child with significant health concerns is not just unacceptable—it's dangerous. I contacted PALS, who confirmed the surgery failed its duty of care. I've since filed a complaint and registered with a new doctor, as has my nurse daughter, whom I had previously encouraged to join this practice. The lack of communication, apparent indifference to a child's health, and complete disregard for patient welfare are utterly unacceptable. Children's health should never be compromised by administrative rigidity or bureaucratic procedures.
This is a terrible surgery! they don't prescribe medication in a timely or effective manner and do absolutely nothing if you complain even directly to the practice managers ! Me and my family have..
The Brooke Surgery
Anonymouse
Never had a bad experience always seen on time . Seems to be to be a lot easier using WhatsApp.
The Brooke Surgery
Phil O.
A fantastic visit. Compared to my previous encounter at Ket Gen Hospital just weeks ago, this was completely different. The staff were highly competent, the facility was immaculate, and the..
The Brooke Surgery
Martin L Lever
Almost impossible to get an appointment. I've had an appointment made and later changed, because the staff member wasnt suitable to treat me. Using what's app for consultation purposes. How secure..
The Brooke Surgery
Anonymouse
Staff are welcoming, polite, friendly and professional. Questions asked are answered and further information given as required. It was easy enough to get an appointment for the reason I needed.
The Brooke Surgery
Alan Brocklehurst
Having lived in different areas of Greater Manchester and experienced many GP surgeries, we moved to Hyde in 2023 and registered with the Brooke Surgery. Since becoming patients of the Brooke..
The Brooke Surgery
Kathryn kerfoot
I had my asthma review the nurse was amazing i was not rushed and a hood consulation thank you , good customer care
The Brooke Surgery
Anonymouse
there services is very good . and get appointment so quickly
The Brooke Surgery
Olivia M.
I consistently receive exceptional service from this practice. My inquiries to the GP are typically addressed on the same day, which is impressive. They even managed to arrange an urgent repeat..
The Brooke Surgery
Anonymouse
Great practice, every member of staff take time to assist you with your needs, WhatsApp chat system is very helpful in getting you the right care that you need. The practice has improved greatly..
The Brooke Surgery
David hall
Always professional and very helpful.
The Brooke Surgery
grant r.
Quick and straightforward setup, with customer support getting back to me in less than an hour.
The Brooke Surgery
Anonymouse
I Recently used ChatDoc on WhatsApp the response was fast and within 30 minutes I was allocated an appointment. Fantastic reliable service always received from the GP assistants, nurses and..
The Brooke Surgery
Joanne B.
As a newly registered patient, I found the appointment scheduling system straightforward and user-friendly.
The Brooke Surgery
KATHRYN W.
As a relatively recent addition to the patient roster at this exceptional medical practice, I've been consistently impressed by the outstanding level of care and compassion demonstrated by the..
The Brooke Surgery
Anonymouse
Excellent doctors done more for me in 3 years than my previous doctors hattersley practice as done sixty thank you
The Brooke Surgery
Denise T.
Consistently pleased with my general practitioner's responsiveness; whenever I reach out, I receive a telephone consultation on the same day. Much appreciation.
The Brooke Surgery
Greta king
Extremely painful Right hand . On this occasion I felt should have been S/B a Dr. Spoke with PA who prescribed pain relief , pain relief gel, Referral to MSK which took approx 4 weeks. Had to go to..
The Brooke Surgery
Anonymouse
Very good staffs and great professionalism
The Brooke Surgery
Sonia B.
The front desk staff left much to be desired, but the medical professionals were exceptional. I'm awarding four stars solely based on the doctors' performance. It would be beneficial if the practice..
The Brooke Surgery
Anonymouse