KN

Karen N. one year ago • From Google

Rating

Bad

Shocking nhs failure leaves elderly patient suffering

My elderly mother-in-law, aged 79, urgently sought medical help for her severely painful psoriasis, yet was scheduled an appointment two weeks out despite her intense suffering. She attempted to secure an earlier slot but was dismissively redirected to a pharmacy, which was completely inappropriate given her serious medical condition. Unsurprisingly, the pharmacist couldn't provide meaningful assistance. When I intervened and contacted the medical practice, the receptionist was unhelpful and seemingly uninformed about emergency appointments. Upon requesting to speak with management, I was informed about a triage process supposedly completed ten days earlier, but I emphasized that her condition had dramatically worsened - she was now bleeding, in excruciating pain, and unable to sleep. Despite my pleas, the staff member robotically repeated that she already had an appointment in five days. The lack of compassion and professional care was astounding. The NHS appears to have completely abandoned its fundamental responsibility of patient care. Their suggested alternative of waiting 12 hours in A&E is utterly ridiculous. This experience is nothing short of a complete healthcare system failure, demonstrating zero consideration for vulnerable patients' immediate medical needs. Absolutely unacceptable.

Other reviews for Washway Road Medical Centre