Washway Road Medical Centre
Karen N. one year ago • From Google
Bad
Shocking nhs failure leaves elderly patient suffering
My elderly mother-in-law, aged 79, urgently sought medical help for her severely painful psoriasis, yet was scheduled an appointment two weeks out despite her intense suffering. She attempted to secure an earlier slot but was dismissively redirected to a pharmacy, which was completely inappropriate given her serious medical condition. Unsurprisingly, the pharmacist couldn't provide meaningful assistance. When I intervened and contacted the medical practice, the receptionist was unhelpful and seemingly uninformed about emergency appointments. Upon requesting to speak with management, I was informed about a triage process supposedly completed ten days earlier, but I emphasized that her condition had dramatically worsened - she was now bleeding, in excruciating pain, and unable to sleep. Despite my pleas, the staff member robotically repeated that she already had an appointment in five days. The lack of compassion and professional care was astounding. The NHS appears to have completely abandoned its fundamental responsibility of patient care. Their suggested alternative of waiting 12 hours in A&E is utterly ridiculous. This experience is nothing short of a complete healthcare system failure, demonstrating zero consideration for vulnerable patients' immediate medical needs. Absolutely unacceptable.
I genuinely appreciate the quality of our general practice service; I feel fortunate to have you as my healthcare providers.
Washway Road Medical Centre
jennifer b.
Excellent general practitioner, highly attentive and straightforward to schedule a visit. The team is exceptionally friendly and supportive!
Washway Road Medical Centre
Kirsty P.
I recently joined this practice because my two daughters are also patients here, and I find it to be a wonderful clinic. The reception team is exceptionally welcoming and consistently exceeds..
Washway Road Medical Centre
sez e.
I've been a patient at this medical practice for an extended period without any complaints, but I felt compelled to share my experience due to their exceptional staff, especially Dr. Ressel. She is..
Washway Road Medical Centre
Derek B.
Please like if helpful👍 Throughout my numerous interactions with various healthcare professionals, I've consistently experienced top-tier medical attention. Contrary to the stereotypical..
Washway Road Medical Centre
karen n.
My elderly mother-in-law, aged 79, urgently sought medical help for her severely painful psoriasis, yet was scheduled an appointment two weeks out despite her intense suffering. She attempted to..
Washway Road Medical Centre
Benjamin W.
I had a single interaction with their service. Right up until my scheduled visit, I wasn't in their system, but they quickly registered me on the spot and managed to book an immediate appointment..
Washway Road Medical Centre
Josie W.
The recently implemented online platform has resulted in significantly inadequate service. I found myself unexpectedly removed from their system without any clarification, and the personnel exhibit..
Washway Road Medical Centre
Luky W.
Outstanding surgical services. The reception team is not only friendly but also highly professional, indicating a well-structured organization. It is evident that considerable effort has been..
Washway Road Medical Centre
Jennifer R.
I feel incredibly fortunate to have this general practice, particularly for my children. We are always able to receive attention whenever necessary, and the doctor along with the nursing team..
Washway Road Medical Centre
Jef C.
Impressed by the high-tech check-in process
Washway Road Medical Centre
Dean A.
During my session with the mental health nurse, I felt completely disrespected as she appeared to be laughing while I was sharing my deeply distressing experience with severe nightmares. Her..
Washway Road Medical Centre
Andrew K.
Welcoming, Prompt, and Compassionate - if I could emphasize compassion, I absolutely would...
Washway Road Medical Centre
Paul M.
The clinical team at this practice has demonstrated genuine competence in managing my daughter's complicated health matters, and they communicate effectively with the specialist services involved to..
Washway Road Medical Centre
Alex H.
This medical centre is excellent. The front desk personnel and healthcare professionals are incredibly supportive. With two young children, they consistently strive to provide assistance, whether..
Washway Road Medical Centre
PC M.
I am revising my evaluation following discussions with several friends who frequent different GP practices throughout Trafford. It seems I am quite fortunate to be associated with Washway Road. My..
Washway Road Medical Centre
edward c.
In the past, I encountered problems with the system rather than with the physicians themselves. However, I must express that in recent months, my doctor has provided exceptional five-star treatment...
Washway Road Medical Centre
Alex C.
You simply cannot overstate how exceptional this facility is. A pioneer in healthcare excellence for over half a century. *** Update Oct 2021 *** Regrettably, I must revise my previous assessment,..
Washway Road Medical Centre
Martin K.
Outstanding support - submitted a request via askmyGP early morning and received a callback within three hours. My prescription was promptly transmitted to my preferred pharmacy for immediate..
Washway Road Medical Centre
Alan D.
Finding a parking spot is truly frustrating due to the tiny car park and the lack of alternative options, as the main road has various restrictions, leading many to park irresponsibly.
Washway Road Medical Centre
Stuart P.