York Road Surgery
LK
Lizzy K. 5 years ago • From Google
Bad
It's astounding how you can remain in position 7 of the phone queue for over 45 minutes. If you were in a critical condition, you'd never get through. This morning, I had to trudge to the surgery while feeling unwell, phone still pressed to my ear, desperately pleading for a same-day appointment - absolutely abysmal reception service! Their only explanation was that they have two staff members doing their best, but my response is simple: hire more staff and add additional phone lines. This approach is clearly not prioritizing patient welfare. Unfortunately, I will be departing from this surgery. Despite being registered here for less than two months and noting all the negative reviews, I see no prospect of improvement in the future. It's truly disappointing because the doctors I've encountered are all extremely helpful. They simply need to implement a more efficient phone system so patients aren't forced to waste half their day waiting for a brief 5-second conversation.
Afia O.