S

Sylvia 3 months ago

Rating

Poor

  • Appointment

    Average
  • Reception

    Average
  • Cleanliness

    Great
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

Shocking Treatment

Had an appointment at this surgery today and from start to finish it was a very shocking experience. My daughter had an appointment at 13.00 hrs. however the surgery sent me a text message to change it to 13.30pm. 15 minutes before my arrival I recieved a call from the receptionist asking me where I was, I told her I recieved a message with a changed time, she basically said this couldn't be true and asked me to bring proof when I arrived which I did. Anyway it gets worse; I entered into Dr Jamils room and that's where me and my daughters nightmare began. Dr Jamil instead of welcoming us told me I was late, I showed him my text and he dismissed it and said "well your appointment was at 1pm", he then turned to my daughter and told me I do not see 11 year old, which I replied " I didn't refer her myself. He spoke down to me and my daughter didn't ask if he was hurting her when he was scraping her skin and showed no empathy or professionalism. His hierarchy top down approach was very uncomfortable to watch and I have never seen such behaviour from a professional in a very longtime. Being in healthcare myself I am appalled and wrote a long complaint letter so I hope it is taken seriously. It's a shame because the surgery is very good but Dr's like this gives them a very bad reputation.

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