Thorns Road Surgery
Anonymouse 2 years ago
Average
Appointment
ExcellentReception
GreatCleanliness
AverageCare
BadRespect
PoorSeen On Time
AverageShocking treatment and disregard of patients
I’ve only had to get an appointment twice in the last three years and both seem to be the only option of a phone. The GP was terribly disrespectful, acted like I wasted her time and started making accusations I had mental problems for a sleep disorder that was getting worse. Second time I had a useless physicians associate; had not bothered reading my notes despite my having a skin condition for 26 years and having been referred to a consultant dermatologist in 2014. Acted like she could be the only one who could diagnose me on the phone, said I could buy things over the counter for a chronic condition! Did not know what to prescribe anyway, had to ask the Go and phone back - she did not phone back and closed the query. Then they had the cheek to ask for feedback! I gave a poor feedback and guess what, no response from the surgery. That says it all. The only reason you can get a telephone appointment for this surgery is no one phones anymore because they know nothing will be done. Just look at the reviews on other sites. Avoid. Needs a CQC inspection. The CQC reviews appear to be at the time the old GP left and not this new rude one. She’s rude to everyone including my elderly mum.
This medical practice is absolutely terrible. Scheduling an appointment is impossible, and their communication is nonexistent. They completely disregard mental health concerns and seem indifferent..
Thorns Road Surgery
Mandy B.
The employees are incredibly supportive and welcoming. They consistently make every effort to schedule an appointment for you and, if necessary, provide guidance to ensure you find the right..
Thorns Road Surgery
Jacob S.
This is hands-down the most disappointing medical practice I've ever dealt with, from top to bottom. The entire team, including the practice manager, staff, and most doctors, demonstrate a shocking..
Thorns Road Surgery
Kerrek 4.
I've been a patient at this medical practice since birth (50 years), initially with Dr Patel and Mr Shah who were always incredibly accommodating. Now, getting an appointment is incredibly..
Thorns Road Surgery
julia r.
The welcoming team at the front desk creates a warm atmosphere, and Dr. Sanikop stands out as both highly competent and personable. I wholeheartedly endorse this medical practice for primary care.
Thorns Road Surgery
Stu S.
It's disheartening when healthcare becomes purely profit-driven. "New patients welcome," they claim... Yet, doctor appointment wait times stretch to 3-4 weeks, and I suspect they're deliberately..
Thorns Road Surgery
vern b.
Every interaction with the staff and Dr. Sanikop is met with genuine courtesy and professionalism, making me feel valued and well-cared for during my visits.
Thorns Road Surgery
laura c.
Zero stars would be too generous. The surgical experience was utterly dreadful, compounded by incredibly unhelpful front desk staff. The sole redeeming quality of this medical practice is Hannah,..
Thorns Road Surgery
Jem H.
My encounter with Thorns Road Surgery was utterly dismaying. I consulted two separate general practitioners who appeared completely indifferent to my medical concerns, showing zero engagement with..
Thorns Road Surgery
Carol B.
Amazing surgical center with delightful personnel, but scheduling is a major challenge. I've attempted to book an appointment twice now, and still no success. Their responsiveness falls short of..
Thorns Road Surgery
Aaron D.
The personnel were incredibly supportive and accommodating.
Thorns Road Surgery
Idrees K.
Absolutely terrible customer experience. My infant's scheduled consultation was set for 10:30 AM, yet we were not seen until 11:20 AM, a staggering 40-minute delay. This level of unprofessional..
Thorns Road Surgery
Joseph W.
The medical staff at this facility consistently display a condescending and disrespectful attitude. Each interaction I've had with them has been deeply frustrating and emotionally distressing.
Thorns Road Surgery
Lucy L.
Zero compassion whatsoever. Completely unwilling to hear me out. The physician claimed she was pressed for time and had an upcoming meeting (despite me arriving punctually for my scheduled slot)...
Thorns Road Surgery
Vespa R.
I recently became a patient at this medical practice and I can confidently say it's the most exceptional GP surgery I've encountered. Scheduling appointments has been completely seamless. The entire..
Thorns Road Surgery
Tariq M.
A truly exceptional medical practice with incredibly skilled and compassionate general practitioners. The entire staff demonstrates professionalism and genuine care. As is typical of UK healthcare..
Thorns Road Surgery
Shaun B.
The staff here are consistently welcoming and supportive, and scheduling is straightforward. They're remarkably flexible and truly make an effort to find a convenient appointment time that suits..
Thorns Road Surgery
deanna p.
Absolutely the most disappointing medical practice I've encountered throughout my professional experience. There's a physician on staff that patients universally avoid, which results in all..
Thorns Road Surgery
DayNight P.
What an exceptional experience at Thorns Road Surgery today. We encountered a critical issue when our NHS smart cards were unexpectedly blocked, preventing us from accessing patient prescriptions...
Thorns Road Surgery
Mark R.
Dr. Sanikop is an exceptional physician. The receptionist is equally delightful and professional. I was seen immediately upon arrival, and the entire facility is immaculately maintained. The doctors..
Thorns Road Surgery
Dean B.