AA

Anika A. 3 years ago • From Google

Rating

Bad

Shouted at while sick after 30 minutes waiting

Seeking medical care at this practice could be fatal. Throughout the years, I've endured multiple horrific encounters. The incompetence begins with the receptionists, who are consistently rude and display a total absence of customer service. During my most recent interaction, I attempted to schedule an appointment and was aggressively yelled at while trying to ask basic questions. Being seriously ill, I was bewildered by the aggressive treatment that only increased my emotional distress. Moreover, I was forced to wait over half an hour just to have my call answered. The receptionist ultimately failed to book my appointment and appeared indifferent to patients' well-being. Previous experiences have been even more appalling, and I firmly believe legal intervention is necessary to close this practice and address its self-centered employees. The entire organization seems disconnected from patient needs, brazenly disregarding basic human compassion. One must wonder how such a fundamentally broken medical facility continues to operate when it demonstrates such profound contempt for those it supposedly serves.

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