Newington Health Care Centre
DD
Dov D. one year ago • From Google
Bad
Disappointing experience. My spouse underwent a procedure in mid-July and needed to inform their employer of their inability to work. During a clinic visit shortly after, a staff member indicated that obtaining a sick note would not be problematic. However, the practice subsequently sent a message requesting clarification on the required duration, to which we responded. When we followed up the next day, we were told the message had not been seen and were asked the same question again. We were assured the documentation would be processed once authorised, and were later informed it would be issued with a backdated effective date. When I contacted the practice to explain the urgency—as we were already in the second week of absence and the employer was pressing for the note or would need to consider disciplinary measures—the response felt dismissive. This left my spouse in an impossible position: either return to work while still recovering and unable to safely perform their usual duties, or risk employment consequences due to the delayed documentation. The overall experience felt unsupportive during a difficult time, and the lack of responsiveness to our concerns added unnecessary stress to an already challenging situation. I would caution others about this practice's approach to patient support during recovery periods.
Dave L.