Derwent Practice

What a wonderful service. I have attended appointments a couple of times over the last 18 months, and I found the healthcare professional to be a lovely person with an excellent professional manner...

A very pleasant and supportive receptionist took my call and assisted me with all my enquiries today. Outstanding service, warm, courteous and highly professional. Much appreciated.

The reception staff can be unwelcoming, and clinical staff often seem dismissive of concerns, offering to investigate or make referrals without following through. There's a sense of being perceived..

I attempted to book an appointment for my daughter who was experiencing concerning symptoms. When I spoke with the reception staff, I was informed that a consultation would take place over the..

Outstanding care, always available to assist

EXCELLENT CARE AND EXCEPTIONAL SUPPORT.

Always exceptionally helpful and efficient. I have no complaints about this practice. I come from a background with medical knowledge and maintain high standards. Please continue with this level of..

The reception staff's demeanor was unhelpful and detracted from the otherwise excellent and compassionate care provided by the clinical team. There is a clear need for improved training or staffing..

Excellent team and outstanding care provided.

The team members are approachable and friendly but... I joined the practice following a recent relocation. I completed the necessary paperwork, including a request for online access to my medical..

An exceptionally busy practice that operates at a slower pace, though the team members are wonderfully kind and clearly dedicate themselves far beyond what their compensation reflects. Appreciation..

I have been waiting for a considerable period without receiving the surgical intervention I was expecting for my foot condition. Despite the passage of time, this procedure has not yet been..

The authorities are encouraging people to receive their booster vaccinations at the earliest opportunity. On three separate occasions, my wife has visited the surgery and attempted to book an..

The appointment booking system here is frustrating. There's a policy that prevents advance booking—you must call on the morning you want to be seen rather than arranging a time in advance. For..

Overall, the experience has been positive, though there were initial concerns. The waiting times were previously quite lengthy, with a scheduled appointment at 10:10 not being seen until 10:50, and..

When booking an appointment, if you choose not to share the reason with reception staff, the practice will only offer telephone consultations. Since I experience unreliable phone signal at home and..

I must say that following an accident and initial care received at a hospital emergency department, the subsequent follow-up appointments at my local surgery over several weeks were excellent. The..

The practice demonstrates good organisational standards.

Following an incident that occurred while I was away, I have nothing but positive things to say about the entire team at the practice. While I prefer not to highlight individuals, the clinical staff..

I attended a physiotherapy appointment today and had an excellent experience with the clinician. The reception staff were very helpful in directing me to another facility for a blood test, where I..