Lister House Surgery

Terrible healthcare facility in Derby with subpar medical services and poor patient care.

The front desk employees display an appalling lack of professionalism and courtesy.

Absolutely terrible at picking up or returning phone calls, completely unreliable communication.

Impossible to reach anyone via telephone. Made 176 attempts today, and each time the call disconnects abruptly. Previously, I experienced a similar situation with over 150 unsuccessful call..

It's absolutely impossible to make contact. What a nightmare. Someone recovering from major surgery. For four consecutive mornings between 8 and 10 am, we attempted to reach them, but failed..

Professional medical office with courteous and supportive front desk personnel.

This establishment is absolutely terrible. How can anyone suggest going to a pharmacy for medical guidance when a child's persistent fever is causing such distress? I sincerely hope no one else has..

Scheduling an appointment with this medical practice is incredibly frustrating. Attempting to call during their specified contact hours leads to absolute futility. Any efforts to reach out via email..

Every time I ring, the line is engaged, and I always ask for a callback instead of waiting on hold. Yet, whenever someone attempts to return my call, it's an incredibly brief conversation before..

I've at last secured an appointment with the medical professionals I've been desperately seeking for weeks. I've been attempting to schedule a consultation with this clinic every morning for the..

Scheduling an appointment here is a futile endeavor. I squandered an entire hour waiting on hold, only to be informed that all slots for the day have been filled.

Attempting to schedule an appointment by phone proves futile. The e-consult system, supposedly intended to alleviate booking difficulties, is now equally inaccessible (unavailable at 8:03 PM?). It..

Impossible medical professionals. Scheduling an appointment seems like an insurmountable challenge.

If I could give zero stars, I absolutely would. This is hands down the most terrible general practice ever. I'm utterly shocked by how awful they are - not only am I struggling to get an appointment..

More options available for catching a glimpse of the pontiff.

Visited with Nurse Fiona today and had a wonderful experience. She was incredibly personable, which helped me feel completely comfortable. Her professional approach was spot on. The front desk staff..

I had a scheduled consultation with a female physician, but was thoroughly let down by her unprofessional approach. She treated the interaction like a hierarchical transaction, demonstrating a..

If I could, I'd rate this zero stars 😒. My experience echoes others - booking an appointment is impossible, with the earliest slot two weeks out (dealing with a painful shoulder injury, I'd already..

Absolutely dreadful experience with this medical practice! Getting a doctor's appointment has become an insurmountable challenge, no matter how many times I've tried calling over the past several..

The phone lines are perpetually jammed. Every single appointment slot vanishes by 8:00:30, and for the remainder of the day, the reception staff essentially tells you to go away and dial 111 if you..