Whinfield Medical Practice

I recently contacted the surgery to request a home visit for my elderly mother, who has needed emergency department care on multiple occasions recently. Instead of arranging a visit, I was advised..

Excellent practice overall, however the new appointment booking system is frustrating. Despite attempting to arrange an appointment for a family member throughout the day, they remain on the waiting..

The service at this practice fell short of expectations. There was a significant delay of over a day before my prescription was arranged for delivery, and during this waiting period my symptoms..

I've had excellent experiences at this practice and genuinely felt heard during my consultations. I would rate it highly, though I do find the building layout a bit confusing to navigate and..

The reception team demonstrated professionalism and helpfulness. The clinical staff were attentive and patient, dedicating time to provide thorough explanations. Overall, an excellent service..

Outstanding care and comprehensive facilities available to patients across every age group.

Poor service experience. I have been attempting to arrange a medical visit for my elderly relative for an extended period. She eventually required emergency hospital care and admission, which might..

I have been a patient for many years and find the entire team to be fantastic and dedicated. The doctors, nurses, and receptionists are all hardworking and I would be lost without their support.

It is a good surgery with helpful staff. However, there are occasional instances where commitments regarding administrative matters are not fully honoured as promised. This can feel somewhat..

The reception team could be more helpful, which is unfortunate as it detracts from the overall experience at the practice. There have been concerns regarding the care provided to multiple family..

Every time I attempt to book an appointment, I'm told there are no available slots until I mention I'll visit the walk-in centre instead, which seems to prompt a different response.

This practice has not met my expectations, as I felt my concerns were not properly heard or considered during my visit.

Used the online service today and received a callback with an appointment the same day with a clinician who provided excellent care. However, the reception experience was disappointing and would not..

The practice was not especially useful, and obtaining appointment information proved difficult.

I have found it consistently challenging to reach this surgery, whether through prolonged telephone waiting times or due to the online appointment system becoming unavailable shortly after opening...

The clinical staff are pleasant and approachable, however appointments are extremely difficult to obtain. The new online booking system is not functioning effectively, and I experienced a lengthy..

I called the surgery early in the morning and was seen shortly after by an advanced nurse practitioner. The clinician was polite and professional throughout the appointment. I was very satisfied..

Attempted to register at this practice after relocating to the area, but found the reception staff to be unwelcoming and unhelpful with the process.

This practice has been extremely disappointing. I have not experienced anything quite like this before. I was told that my medications had not been reviewed, yet I received a call during the spring..

I am satisfied with my experience.