The Duru Practice

The clinician at this practice demonstrates genuine interest in patient wellbeing and listens attentively to concerns. I appreciate having access to such a caring healthcare professional. Thank you..

The reception staff were very welcoming and I received good attention despite the busy demands on the practice during this period. I would be happy to recommend this practice to others.

I felt my health concerns were not adequately investigated at this practice. I found that medications were prescribed based on assumptions rather than confirmed diagnoses, which left me uncertain..

The clinical staff at this practice demonstrated an approach that I found deeply unsatisfactory. I felt dismissed from the practice after expressing a differing perspective during my consultation,..

It is extremely difficult to obtain an appointment at this practice, and the situation has continued to deteriorate. I question the value of having a surgery when appointments are consistently..

The pandemic appears to have significantly changed how this practice operates, and not for the better. The main concerns are that in-person consultations are no longer available. Advance..

I have been a patient at this practice for over a decade. The telephone lines do tend to be busy, but I have learned that persistence with calling back works well. The system does limit the number..

I found the experience with this practice to be very frustrating. The appointment booking process was particularly problematic, as I was instructed to call at a specific time but was unable to reach..

I have been attending this practice for a year now, and the clinician has consistently been attentive and willing to assist. I was able to arrange a procedure after a lengthy wait period due to..

The clinician at this practice is brilliant and genuinely caring! I have complete confidence in the level of care provided, as they look after me and my entire family with great attention. Myself,..

The clinician demonstrated a lack of empathy during the consultation and communicated in a manner that felt dismissive and disrespectful. I felt their attitude toward patients required attention..

My mum discussed her mental health concerns with her doctor, who questioned why she was still experiencing emotional distress after a certain period of time and suggested that ongoing emotional..

This appears to be among the poorest performing medical practices I have encountered, and it seems that following recent circumstances, the facility has struggled to return to its previous level of..

The receptionist was unhelpful and unprofessional in their manner. I was unable to receive the assistance I needed and am currently without my medication as a result.

This practice raises concerns about its operational standards and procedures. There are worries that the current approach to patient care may pose risks, and it is felt that improvements are needed..

Avoid seeing that particular clinician if you can, and you'll have a better experience. There seems to be a lack of enthusiasm for the role, which is quite noticeable. You may find your appointment..

I called back at the requested time in the morning and encountered an automated message indicating the practice was busy and unable to take the call, which then disconnected. After multiple attempts..

I have had multiple interactions with a member of the reception team. I found them to be unhelpful, as they would interrupt during conversations and came across as discourteous. When I requested..

I had a disappointing experience with the reception staff, who I found to be quite unhelpful and dismissive when I attempted to book an appointment. I was repeatedly told to call back at a specific..

I have been a patient for over 20 years and whilst we have had our ups and downs previously, as the clinician can sometimes be quite direct in their manner, I must say I have been disappointed that..