Cumberland House Surgery
MD
Mark D. 7 years ago • From Google
Bad
I have been awaiting a medical report to be sent to an insurance provider for nearly six weeks. Initially, the practice declined to prepare the report without payment from the insurance company, and despite receiving that payment almost four weeks ago, the report remains incomplete. Both myself and the insurance provider have made multiple enquiries about the status of the report, yet there appears to be little sense of priority given to its completion. During one of these calls, a member of reception staff suggested that this type of work falls outside NHS responsibilities, which seemed an odd justification given that the practice had already accepted the payment for this work. Overall, I found the service to be rather inefficient.
B T.