CN

Christine N. 3 years ago • From Google

Rating

Bad

Slow response times left us feeling unheard

My daughter was unwell and, as a single parent, I was concerned about her health. Unfortunately, securing an appointment proved very difficult. The surgery took five days to respond to her initial contact, requesting that she complete a questionnaire. A telephone consultation with a clinical professional would have been beneficial during this time. Her frustration grew, leading her to feel that seeking help was pointless given the perceived lack of available support. I found it challenging to access medical assistance when needed. While I recognise that some staff members are stretched and managing heavy workloads, the lack of readily available doctor appointments remains a significant concern.

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