Hackness Road Surgery

A straightforward blood test experience, much appreciated.

The practice's response to my spouse's ear issue was inadequate. The approach felt dismissive and lacked the support we were hoping for.

After notifying the practice of my relocation outside their catchment area, I was informed there would be a delay of approximately a month before I could access my ongoing medical records. This..

I have never experienced anything quite like this. After relocating from Spain, there were significant delays in completing my registration following a misplaced application. I was in urgent need of..

Following my elderly father's recent fall, several underlying concerns came to the surface. I contacted the practice on Monday morning and was able to see a clinician that same day, with blood work..

Extremely pleased with the practice overall. The team demonstrated courtesy, professionalism, and promptness throughout my visit.

I felt let down by the way my imaging results were discussed with me. The scan revealed some abnormalities, and I was advised to try physiotherapy, with exercises provided via email. However, I felt..

I had a really disappointing experience at the reception desk. A member of the reception team made suggestions about my medication and informed me that a telephone consultation with the doctor..

Could you please address the issues with your website? As a healthcare provider, it's an important tool and it frequently experiences problems. It causes my device to crash and makes it very..

I contacted the surgery to inquire about their provision of shared care services for hormone-related healthcare. The receptionist responded in a hurried manner, using terminology and references to..

I have never experienced such a lack of respect during my time living in this country. It is deeply disappointing to feel anxious about attending appointments due to the manner in which patients are..

Blood sample collection - painless experience, consistently excellent quality of care, and with no visible marks or bruising appearing within the following day.

I came in a few minutes before my scheduled time and was promptly attended to by a courteous and friendly member of the nursing staff.

I was experiencing considerable ear discomfort and was informed that nothing could be addressed, with a suggestion to seek private treatment. The guidance I received felt brief and lacked..

I have found the last couple of years a big improvement until a recent visit where I was seen by a clinician. I was quite surprised by the quality of the consultation. I'm grateful that my condition..

Previously provided dependable care, but the service has deteriorated significantly. Patients are frequently dismissed and given short shrift. The practice relies entirely on temporary medical staff..

The practice website has been inaccessible for an extended period. This has been disappointing given the importance of online access to healthcare services.

I relocated to this practice after experiencing a decline in the standard of care at my previous surgery. My expectations have been exceeded, as the team members are approachable and warm, the..

Today my partner and I attended for our flu and covid booster appointments and we would like to express our sincere gratitude to all the dedicated and courteous staff members who ensured our visit..