Fell Cottage Surgery

Outstanding experience overall. While telephone access can occasionally be challenging, the online booking system is efficient and straightforward to use. For those preferring to speak with someone..

I have been a patient at this practice for many years. The clinician I see is excellent, and I really couldn't ask for better care. Today I had an enquiry which the reception team kindly directed to..

I have had an extremely disappointing experience at this practice. If it were possible, I would rate them far below one star. A scheduled remote consultation did not take place, and when I contacted..

I have been a patient at this practice for several years and have found nothing to criticise. The entire team consistently demonstrates courtesy and professionalism. During a recent appointment, I..

Extremely quick and efficient service delivered in a highly professional manner!

The staff members were not particularly courteous during my visit.

Upon relocating and attending my initial appointment at the practice, I was quite let down by the clinician I encountered. Their demeanour came across as unprofessional and uncomfortable, which left..

It has taken more than a year to begin addressing multiple health concerns, and I have needed to seek private treatment for some of these issues. Even obtaining routine tests has required persistent..

Securing an appointment presents significant challenges, as availability typically requires booking several weeks in advance, whether seeking a nurse or doctor consultation. I paid for a course of..

I wanted to express my appreciation for the excellent customer service I received today when arranging my audiology appointments. The staff member at the surgery went above and beyond to ensure my..

Wonderful, compassionate and welcoming practice. After moving from a different surgery, it feels like a completely different experience where patients aren't made to feel like a burden when..

I find all the staff to be very friendly and approachable. For my ongoing medication needs, I contact the local pharmacy to place orders and they deliver them once they have received the necessary..

My time at Fell Cottage Surgery has been consistently positive throughout. The clinical staff have maintained a high level of professionalism, and the nursing team have been particularly welcoming..

Relocated to the area from another location and have been pleasantly surprised by the quality of care at this practice compared to my previous surgery. I believe many patients may not fully..

This review was submitted on behalf of a family member of a patient at the practice. On a Tuesday, I contacted the surgery to report that my relative was unwell and required urgent assessment. A..

It is extremely frustrating attempting to secure an appointment at this practice. The telephone line consistently appears to be engaged, and on the rare occasions when I manage to connect and join..

I have complicated healthcare requirements and I recognise that I am not always the easiest person to work with, but the entire team at this practice has consistently demonstrated genuine compassion..

The staff members here are excellent and consistently helpful. I was able to secure an appointment when I needed one.

I have been a patient at this practice for quite some time and have found the team to be excellent. They are consistently available when needed and provide good support. The front desk staff are..

I had an unsatisfactory experience today as the receptionist's manner was not welcoming 😔