Eastgate Medical Group

The service and approach at this medical practice were deeply disappointing. Obtaining an appointment required numerous phone calls over several days, which was particularly frustrating when urgent..

The reception staff did not provide the level of service I expected. There appeared to be a disconnect between the attitude experienced at the front desk and what I would hope the clinical team..

The service felt rather sluggish.

The medical professionals and administrative team at this practice are excellent, and while scheduling appointments can occasionally present challenges, the staff make genuine efforts to accommodate..

I am very frustrated with my recent appointment. I have been experiencing persistent eye discomfort for several months, including dryness, crusting, swelling, and itching. This was my third visit to..

The medical staff did not seem to take my concerns seriously. Appointments frequently ran significantly behind schedule. I experienced several instances where initial assessments proved inaccurate,..

The service provided to patients in this area is quite poor. When calling after 10am, callers are directed to try again the following day at 8.30am. However, attempting to reach the practice at..

I'm very pleased with the calibre of care provided by this practice, particularly given its location in a smaller community. The service has been excellent across all areas.

Attended to collect a prescription and was informed by reception staff that it was available at the pharmacy without verifying this information first. Upon visiting the chemist, the prescription was..

I've had low iron levels identified over a two-year period. Given my medical history, I was prescribed a high-dose iron supplement, but when I questioned why my levels continued to decline, the..

The medical professionals here are excellent and demonstrate genuine care for their patients. The main issue affecting the experience is the parking situation, which really needs to be addressed by..

I misplaced my respiratory medication in the queue system on the 20th, which has been frustrating given my existing health challenges. I was unwell and unable to obtain my prescription refill for a..

I have no complaints regarding the surgery itself or the team members there. However, I do find the technological systems quite frustrating. When I submit my prescription request online, I'm..

The staff displayed unhelpful attitudes, and on several occasions I felt that my medical history was not properly considered. I find visits to this practice very frustrating.

The receptionist's service fell short of expectations and there were concerns about the reliability of information provided.

Excellent practice with wonderfully friendly and supportive reception team members who are always available, even if there's occasionally a short wait. The clinical staff and pharmacy team are..

My spouse and I received our initial vaccinations approximately twelve weeks prior to writing this review. Following guidance from the NHS website and relevant health authorities, my spouse..

The doctors and staff at this practice are wonderful and have provided us with significantly more support compared to our previous healthcare provider. We have no complaints whatsoever and are..

Unable to reach anyone by telephone despite multiple attempts to contact the practice. When reception staff finally answered, they were unhelpful and unable to provide an appointment. Frustrated..

I have consistently been satisfied with the care I have received and consider myself fortunate to have access to a medical practice that delivers a good standard of service.