Mere Lane Group Practice

The staff's customer service was extremely unhelpful, and they showed a complete lack of communication skills or willingness to engage.

Trying to schedule an appointment here is an absolute ordeal. Expect to spend around 30 minutes repeatedly hitting redial just to get through to someone.

Attempting to schedule a medical consultation is consistently frustrating, with no doctor slots ever seeming to be open, forcing me to repeatedly call back day after day. The front desk staff..

Absolute worst front desk staff imaginable. Their customer service is atrocious - anyone dealing with them deserves sympathy and divine intervention.

I genuinely despise this medical practice. In just four months, I've been on the verge of completely losing my composure during phone calls with two of the general practitioners. They completely..

The staff at the front desk are undoubtedly the most discourteous, pompous, and uncooperative individuals you could possibly come across. They seem to go out of their way to avoid assisting you,..

Every time I use this service, I'm promptly taken care of. When I schedule an online consultation, the doctor always responds swiftly and addresses my concerns effectively. Today, I was particularly..

Dr. Baggus at Mere Lane provided outstanding treatment during my Auntie's recent visit. Her compassionate approach was truly remarkable. She dedicated her attention to my elderly relative, listening..

I felt compelled to highlight the exceptional qualities of Rebecca Masih, a nurse at this practice who truly stands out. Her approach goes beyond mere medical assistance; she provides comprehensive..

I've been a patient at merelane for several years, and I can confidently say the service has become completely unacceptable, with 99% of the problem stemming from the reception staff's terrible..

In my view, this so-called "Medical Practice" should be stripped of its designation due to their complete lack of compassion towards patients across every aspect of care. Getting an appointment with..

I was curtly informed yesterday that to secure an appointment before mid-July, I needed to call precisely at 8 am. Since then, I've been persistently trying to reach them for 45 minutes straight,..

Dr. Nikpour demonstrates an alarming lack of compassion and understanding when it comes to individuals struggling with mental health challenges, rendering him unsuitable to provide care for such..

Undoubtedly one of the most appalling medical practices in Liverpool... their phone line is perpetually unresponsive, with no hold option available, and the staff who do pick up consistently display..

I'm relatively new to this medical practice, having been here for a few months, and I must say it's the finest healthcare provider I've encountered. The administrative staff who handle phone..

Absolutely appalling medical service. I had an x-ray performed at the women's hospital unit several months back, and since then, I've been persistently calling my GP for the results. When I finally..

The waiting period is excessively drawn out. Regardless of your scheduled time or whether you're accompanying an infant, you're guaranteed to be stuck waiting. What purpose does the appointment..

Personnel at this establishment demonstrate a severe lack of professionalism and interpersonal skills. Their customer service approach is shockingly inappropriate, and they urgently require..

Absolutely top-notch experience! Dr. Nikpar was incredibly supportive and addressed all my requirements flawlessly. Couldn't have asked for better assistance. Immense gratitude!

Countless calls made, not a single connection achieved