Castlefields Health Centre
HG
Happy G. 2 years ago • From Google
Bad
I observe people praising the new approach of avoiding direct human interaction and being processed via a comprehensive online form. Yet, this perspective comes from a patient who rarely requires medical attention. For those battling chronic conditions, Castlefields has devolved into essentially a call centre (assuming you're not simply receiving a single-line text response from an anonymous GP). Initially, I was understanding of GPs and their overwhelming workload, offering them genuine sympathy. However, now it seems they're enthusiastically embracing these minimal text interactions or delegating callbacks through receptionists, creating a scenario reminiscent of a garbled communication chain. While it's clear the government has decimated the NHS, I cannot accept that a GP practice should be so eagerly complicit in creating policies where patients must essentially signal desperately to a clinician concealed behind technology, processing patients like mere statistical entries, even for the most nuanced and critical health concerns! The reception staff absolutely deserve commendation for enduring bombardment from all directions while remaining the sole source of authentic compassion! THIS CANNOT REPRESENT THE FUTURE OF PRIMARY HEALTHCARE!
H P.