Old Fire Station Surgery

I am absolutely disgusted by this GPS service. This morning, I attempted to schedule an appointment for my husband and was initially informed I was 21st in the queue. After enduring a wait of one..

I've made numerous attempts to schedule an appointment, spending 30-40 minutes on hold each time, only to be informed that no slots are open and I must retry the following week. As an NHS employee..

Throughout my past surgical experiences, I encountered nothing but disappointment and frustration. However, my recent visit to the Old Fire Station completely transformed my perspective. The..

After initially sharing less-than-stellar reviews about this medical practice, I'm pleasantly surprised by my recent experience. When I reached out to schedule an appointment for my daughter, she..

Perpetually struggling to secure recurring prescription refills, I've been attempting to schedule a medication review with my GP for almost two months, consistently being met with claims of no..

This medical facility is truly top-notch, with a staff that embodies compassion, expertise, and genuine care. While phone wait times can occasionally be extended, the quality of interaction once..

Attempting to secure an appointment is a nightmare. The phone line is perpetually busy, with no queuing system, forcing you to repeatedly redial. The online booking platform consistently displays..

The administrative team consistently goes above and beyond when scheduling urgent appointments, showing genuine effort and providing excellent service. The healthcare professionals are committed,..

I was extremely satisfied with the medical service provided today. When I reached out on behalf of a family member requiring immediate medical attention, the receptionist was incredibly supportive..

On 5 Oct, I received a text from the medical practice requesting a phone consultation. After an exhausting 45-minute wait to connect with someone, I was ultimately informed to call back after the..

I've visited numerous medical practices throughout my life, and this one truly stands out as the absolute pinnacle! Over the years, I've consulted with approximately 4-5 different healthcare..

I dialed this clinic 123 times this morning. After an excruciating hour of trying, I discovered all appointment slots were completely booked. Unless you're experiencing a life-threatening emergency..

Scheduling an appointment is always a nightmare. This time, I wasted three hours on hold without any resolution. They lack an e-consult option and the treatment center refuses to see me. I'm..

Although scheduling an appointment took a bit more time than anticipated, the staff at Tofs are incredibly courteous and supportive, and they maintain a swift and effective pace during the actual..

Fortunately, our interactions with this medical practice are infrequent, but whenever we've required assistance, the service has been consistently excellent. Having been patients here for over two..

I've completely abandoned any attempt to utilize the medical practice and am now simply praying I don't fall sick. I will admit, however, that the parking situation previously was absolutely..

It's been 32 minutes just to advance two spots in the queue? That means over 15 minutes per customer. Yet if I finally connect, the call would last barely 45 seconds? This is completely illogical...

The level of service here is completely unacceptable. My daughter-in-law is experiencing severe anxiety and panic attacks, yet she's been informed she must wait 12 weeks for a medical consultation...

The team's performance on Tuesday was absolutely impeccable. Incredibly friendly personnel and swift, efficient assistance. A thoroughly well-earned five-star rating.

If I were to suffer a cardiac emergency near this so-called 'Doctors Surgery', I implore you to transport my expiring form across the street to St. Peters, where actual medical attention might be..