Cowes Medical Centre

I had a deeply negative experience at this practice. I believe my family member received an incorrect assessment during a previous visit, and I feel this contributed to a serious health outcome. I..

Poor service experience, with reception staff appearing inattentive and adopting an unnecessarily defensive approach. After being advised by an out-of-hours service that a medical consultation was..

Throughout our time as patients at this practice, we have had a wonderful experience, which extends back to when they were located at their previous premises.

The practice has difficulty maintaining phone communication, with calls frequently going unanswered or being disconnected.

I have been waiting for quite some time to get an appointment and keep being asked to ring back, but then the phone lines become unavailable so it is impossible to get through. The practice needs to..

I have made multiple attempts to contact the practice by phone without success. I feel significantly disappointed by the lack of accessibility and have experienced considerable difficulty obtaining..

It's important to acknowledge that the team operates under considerable strain with limited resources and a high volume of patients to manage. It would be challenging for anyone to perform their..

The practice is difficult to reach by telephone despite multiple attempts to contact them. It has been challenging to secure an appointment through this method, which makes accessing their services..

I submitted a letter to a clinician by posting it through the practice door as I was unable to reach anyone by telephone. I clearly marked the envelope as private and addressed it to a specific..

A series of issues arose concerning medication management and clinical care, stemming from delays in response and organisational shortcomings, which ultimately necessitated emergency intervention.

Would rate lower if possible! How can administrative staff make decisions that override clinical guidance from NHS 111 services? The practice has consistently fallen short since relocating. I have..

Extended appointment delays, sluggish replies to online consultations, and healthcare providers who appear unwilling to provide adequate assistance to patients.

I felt that my serious health condition was not adequately addressed during my care.

We have lived in the local area for approximately a year and during our occasional interactions with the practice, we have consistently received professional and polite treatment. There may be..

I enquired about scheduling an appointment and mentioned to the receptionist that I was unable to book through the NHS app or via the new system, so I was seeking alternative booking methods without..

The orthodontic appointment scheduling has been problematic, with frequent cancellations occurring. The gaps between consecutive appointments have extended to 14-18 weeks, which is considerably..

Unfortunately since the pandemic, it has been cited as a reason for many service limitations. For example, there appears to be inconsistency in whether clinical staff provide in-person appointments..

During a recent visit to the pharmacy located within the medical centre to collect a prescription, I found the service to be disappointing and unwelcoming. Despite three staff members being present,..

Submitted an urgent prescription request a fortnight ago without any progress being made. When I contacted the practice to follow up, I was informed that no further action would be taken unless I..

I have been fortunate not to require doctor consultations, however the other services I have accessed, including specialist clinics, immunisation programmes, digital platforms and in-person..