The Ferryhill Medical Practice

It's a wonderful facility to visit for medical care.

The practice does not seem to prioritise patient care, and the reception team comes across as dismissive and unapproachable.

Disappointing experience with front desk communication and unhelpful staff interactions

I find it frustrating that when I try to contact the surgery, I frequently encounter busy signals and am asked to call back later. If my concerns weren't pressing, I wouldn't be attempting to reach..

I had blood work completed but received no follow-up contact. When I called to check on the results, as I've been attempting to address a health concern for quite some time, I was informed that if..

Outstanding care and service. Every member of the team demonstrated helpfulness, courtesy and sensitivity. A model example of how healthcare practices ought to be run.

I recently visited the local GP practice to register as a new patient. At reception, I was informed that I could not complete my registration because I did not have a printed letter confirming my..

Pleasant healthcare facility situated in the village area. Convenient parking available nearby in the town centre and positioned adjacent to a pharmacy for easy prescription access.

I've been attempting to contact my GP since earlier in the week, and by now it's still unresolved. Each time I call, I receive an automated message with information that isn't relevant to my needs,..

I attended the surgery seeking to register as a new patient following a recent relocation to the area. I explained that I required urgent medical attention for blood tests related to a health..

I have been a patient at this practice for several years now and have consistently experienced prompt processing of any referrals, diagnostic imaging, and laboratory tests that have been needed. The..

I am concerned about the impact on my health from what I experienced as exceptionally discourteous reception staff. I felt that not being listened to and messages not being conveyed accurately..

I have not been able to secure an in-person appointment for the past three years. Face-to-face consultations seem to be unavailable.

The surgery maintains a welcoming and hygienic environment with a substantial team of healthcare professionals. The majority of clinical staff demonstrate competence in their roles, though there..

The quality of care appears to be improving, particularly if you have the ability to visit alternative practice locations.

It appears there may be confusion regarding appointment procedures. When contacting for an appointment, I am frequently directed to alternative locations that are considerably distant from my..

Still waiting for a call from the pharmacy regarding a medication issue that was reported several days ago. The receptionist was contacted early in the morning, but no follow-up communication has..

The doctors at this practice were quite rude. One clinician ended a phone call with my father while he was attempting to resolve a situation after I had become upset. I was informed that an..

Extremely disappointing, to put it mildly!

I have been attempting to reach the practice for several days without success. As an expectant patient in early pregnancy, I am keen to understand when my next appointment with the midwifery team..